1. Eligibility for Returns
We accept returns under the following conditions:
- Item is unused, unopened, and in original packaging
- Return request is made within 7 days from delivery date
- Proof of purchase is provided
2. Non-Returnable Items
The following items are not eligible for return:
- Used or damaged items (not due to our fault)
- Clearance or sale items (unless defective)
- Personal use items (e.g., worn apparel, opened yoga mats)
3. Defective or Incorrect Items
If you receive a defective or wrong item:
- Notify us within 48 hours of delivery
- Provide photos/videos as evidence
- We will arrange replacement or refund at no extra cost
4. Refund Process
- Refunds will be processed within 7–14 working days after inspection
- Refunds will be issued via original payment method
5. Return Shipping
- Customers are responsible for return shipping fees unless the item is defective or incorrect
- We recommend using a trackable shipping service
6. Exchange Policy
- Exchanges are allowed for defective items or size issues (subject to stock availability)
7. Contact for Returns
📧 exe_hub@outlook.com
📞 017-495 1218