1. Order Processing
- Orders are processed within 1–3 working days after payment confirmation
- Orders are not processed on weekends or public holidays
2. Delivery Time
Estimated delivery times:
- West Malaysia: 2–5 working days
- East Malaysia: 5–10 working days
Delivery times may vary depending on location and courier service.
3. Shipping Fees
- Standard shipping fees apply based on location and weight
- Free shipping may be offered for orders above a certain amount (e.g., RM100)
4. Tracking Orders
- Tracking details will be provided via email or SMS once your order is shipped
5. Delivery Issues
- Ensure shipping address is accurate
- We are not responsible for delays caused by courier services, customs, or unforeseen circumstances
6. Failed Delivery
- If delivery fails due to incorrect address or unavailability, additional charges may apply for redelivery
7. International Shipping
- Currently, we may offer international shipping upon request (additional charges apply)
8. Contact Us
For shipping inquiries:
📧 exe_hub@outlook.com
📞 017-495 1218